You can cancel your order before it is shipped, so please contact us as soon as possible.Please note that if the shipment preparation has already been completed, we may refuse the cancellation request. In that case, we will charge you for any expenses incurred.

We do not provide alterations such as hemming.

If you have not received an order confirmation email, it may be due to the following reasons:Your order was not completed correctly for some reason.・The email address was entered incorrectly.・Emails from Paphiopedilum are classified as spam

You can try them on at GANON FLORIST main store (located at 3-6 Kita 26-jo Higashi 1-chome, Higashi-ku, Sapporo). Purchases can only be made through the online store.

Returns and size exchanges are possible within two weeks of receiving the product.Please contact us by email (info.paphio@gmail.com) to request a return or size exchange.*Only unused products with tags attached are eligible.Please see our Returns and Exchanges Policy for more details.

製作後、順次最短で発送させていただいておりますので日時指定は承っておりません。ご了承ください。

We can also ship overseas.

With our deepest gratitude for your continued patronage - Hikaru Seino Flower Curriculum Students OnlyWe would like to express our sincere gratitude to everyone for your continued warm support. Thanks to all of you who empathize with the world of flowers that we create and learn with us, we are able to continue growing every day. As a token of our appreciation, we will be offering a special 20% discount to students who have taken Hikaru Seino's flower curriculum classes.This special offer is intended to encourage you to incorporate the beauty and techniques of flowers that you have learned into your daily life and to make them even more deeply rooted in your life. We believe that the joy and inspiration you will feel through flowers will enrich your daily life even more.We are also planning to launch an apparel line as a new venture in the future. Taking advantage of the beauty of flowers and our unique sense of design, we plan to deliver special apparel items that will add color to your daily life. We look forward to connecting with you in new ways through products that combine the rich expressive power of flowers with the essence of art.We hope you will continue to walk alongside Hikaru Seino.